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STORE POLICIES

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The Georgetown Garden Shop carries some merchandise in stock and shows some samples of the furniture and other accessories manufacturers represented in the store. Due to the rotating nature of inventory not all items available for purchase will be in stock at all times.   

 

Merchandise Returns

Merchandise purchased in the Georgetown Garden Shop from in-stock inventory is returnable within 14 days from date of purchase for a full refund. Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product). Exceptions that cannot be returned include:

  • Clearance Items

  • Gift Certificates

  • Any Liquid Products, Candles, Matches, or other “Consumable” Goods

  • Items marked “Non-Returnable” Please below for information on custom furniture orders and special orders. Custom orders are not returnable and not refundable.

 

Holds

The Georgetown Garden Shop will hold any item until close of business the following day. Second and subsequent holds will be until close of business the day they are contacted.

 

Custom and Special Orders

The Georgetown Garden Shop can place custom and/or special orders for furniture, planters, fountains, and other merchandise not in our inventory and ship directly from the manufacturer or distributor to the buyer, or to the store for customer pick-up.  All custom and special orders require payment in full, including shipping, delivery, and sales tax, prior to placing the order with the manufacturer.  With buyer’s payment, buyer acknowledges the Georgetown Garden Shop’s custom and special order policies regarding cancellations, returns, refunds, and shipping and delivery.

At its discretion for orders in excess of $15,000, the Georgetown Garden Shop may require a 50% deposit in advance of the order being placed, with the balance due 30 days after deposit is paid, or prior to shipment of the order (whichever arises first).  By paying the 50% deposit for a custom or special order, buyer agrees to pay the full balance per terms above and acknowledges the Georgetown Garden Shop’s policy regarding cancellations, returns, refunds, and shipping and delivery.

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Custom and Special Order Returns

All custom and special order furniture, planters, fountains, and other furnishings are non-refundable and not returnable.

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Cancellation of Custom and Special Orders

At its sole discretion, the Georgetown Garden Shop may allow a buyer to cancel a custom or special order.  Any deposits made for custom and special orders are non-refundable, however, the Georgetown Garden Shop, at its sole discretion, may offer a store credit for a cancellations. The amount of any credit is also solely the discretion of the Georgetown Garden Shop.

 

Shipping and Delivery

We partner with shipping and delivery companies who can deliver throughout the United States. The Georgetown Garden Shop agrees to order materials and furnishings on a best efforts basis and will communicate with buyer the delivery schedules from manufacturers and delivery companies. Buyer acknowledges that vendor manufacturing delays, errors, shipping problems, and other occurrences outside the Georgetown Garden Shop’s control may disrupt planned delivery times.

Buyer agrees to pay all shipping and delivery costs for custom and special orders. 

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The Georgetown Garden Shop can arrange for shipping of merchandise purchased in the store to a buyer at the buyer’s expense (via UPS, FedEx, or USPS), and will not be responsible for damages to goods during transport by a third-party shipping company. 

 

The Georgetown Garden Shop is unable to ship merchandise outside of the United States.

 

No Liability for Delay

Delivery dates and lead times for custom and special orders are estimates only and subject to change.  The Georgetown Garden Shop will not be liable for loss or damage due to delay or inability to deliver regardless of the reason for the delay or inability to deliver. Under no circumstances shall the Georgetown Garden Shop be liable for any special, consequential, incidental, indirect, or liquidated damages, losses, or expenses arising directly or indirectly from delays or failure to give notice of delay or inability to deliver.

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Damages and Claims

Under no circumstances will the Georgetown Garden Shop be responsible for damage to goods during transport from manufacturer’s warehouse or other facility. Buyer waives any right to a refund, reduction in price or right to return goods due to damage during transport. Buyer, or buyer’s agent, MUST INSPECT each item at the time the carrier drops off the goods and any damages must be clearly noted on the carrier's bill of lading before the carrier leaves. If damages are not noted at the time the carrier drops off the goods, buyer may have no recourse with the carrier and/or insurer and/or a claim against the carrier and or insurer may not be honored.

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Customer Pick Up of Furniture or Other Custom Ordered Merchandise

While professional delivery is strongly recommended, the Georgetown Garden Shop understands that this not always possible and some buyers must pick up their own pieces. All customers picking up must bring enough manpower to bring the piece to their vehicle and the proper wrappings, blankets, and rope to get it home safely. Because of severe lack of storage in the shop, all purchases pieces must be picked up within one week from date of purchase or delivery to the shop.

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Payment Methods

​Major credit cards and debit cards are accepted: Visa, MasterCard, American Express, Discover.  ApplePay is also accepted.  Cash is accepted, however, in accordance with District of Columbia regulations, change may be provided in the form of a gift card as cash is not kept on site.

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